THE DRAPERY SPA
Privacy Policy
Commercial • Hospitality • Residential
| 5900 Balcones Drive, STE 100Austin, Texas 78731 | legal@thedraperyspa.comhello@thedraperyspa.com | 972-809-9816www.thedraperyspa.com |
| Effective Date: May 14, 2026 | Version: 2026.PP.V4 | Governing Law: State of Texas |
| PRIVACY NOTICEThe Drapery Spa recognizes the importance of discretion, operational confidentiality, and responsible information management across residential, hospitality, healthcare, multifamily, and commercial environments. This Privacy Policy explains how we collect, use, store, manage, and protect personal and business information obtained through our website, service interactions, scheduling systems, operational systems, CRM platforms, advertising platforms, newsletters, and employment applications. |
1. WHO THIS POLICY APPLIES TO
This Privacy Policy applies to the following individuals and organizations:
- Website visitors
- Residential clients
- Commercial clients
- Hotels and hospitality groups
- Healthcare and senior living facilities
- Property managers and authorized representatives
- Newsletter subscribers
- Job applicants
By interacting with our website or services, you acknowledge this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect personal, operational, technical, and business information, including:
- Name, phone number, and email address
- Property or facility address
- Company name and job title
- Operational scheduling information
- Communications and correspondence
- Service history and account records
- Resume and employment application materials
- Technical website usage data
- IP address and browser information
Payment processing is securely handled through Stripe. The Drapery Spa does not store full credit card numbers.
3. HOW WE USE INFORMATION
Information collected may be used for the following purposes:
- Scheduling consultations and services
- Managing commercial accounts and facility relationships
- Processing payments and invoices
- Communicating operational updates
- Executing Service Agreements and change orders
- Responding to inquiries and support requests
- Evaluating job applications submitted through our Careers page
- Improving website functionality and user experience
- Measuring advertising performance
- Supporting remarketing campaigns
- Protecting against fraud and unauthorized activity
4. COMMERCIAL CONTACT AND OPERATIONAL DATA
The Drapery Spa maintains business contact information for authorized representatives, engineering personnel, facilities personnel, and operational contacts involved in coordinating services.
Commercial contact information may be stored within:
- CRM systems, including Zoho CRM
- Scheduling and operational management systems
- Cloud-based communication systems
- Accounting and invoicing systems
Commercial contact information is used solely for operational coordination, account management, service communication, billing, legal compliance, and recurring service relationships. Commercial business contact information is not sold or rented to third parties.
Commercial contacts may request access to, correction of, or deletion of their stored business contact information at any time by contacting legal@thedraperyspa.com with the subject line “Privacy Request.”
5. PHOTOGRAPHY AND PROPERTY DOCUMENTATION
The Drapery Spa may document property conditions, textile conditions, or work areas before, during, or after service for operational purposes.
Documentation may be used for:
- Quality assurance
- Claims and deficiency documentation
- Insurance documentation
- Training purposes
- Internal operational records
The Company will not publicly use identifiable property imagery, guest information, or confidential operational information without prior written consent. Clients may request limitations on photography or documentation before services begin.
6. SALE OR SHARING DISCLOSURE
The Drapery Spa does not sell personal or business information for monetary compensation. However, certain U.S. privacy laws may classify cookie-based targeted advertising as sharing personal information for cross-context behavioral advertising purposes. We do not share personal information for any purpose beyond those described in this Policy.
7. COOKIES AND ONLINE TECHNOLOGIES
Our website uses cookies and similar technologies to support website functionality, analytics, advertising measurement, and remarketing. These technologies apply to all website visitors, including residential clients, commercial contacts, and prospective clients.
These technologies may collect:
- IP address and device identifiers
- Browser type and operating system
- Website interaction data and referral sources
- Website usage behavior and visit duration
We may use services such as Google Analytics and Google Ads remarketing technologies to better understand website performance and improve advertising effectiveness.
8. MANAGING COOKIE PREFERENCES
You may manage or opt out of cookies through the following methods:
- Your browser settings and privacy controls
- Google Ad Settings at adssettings.google.com
- The Digital Advertising Alliance opt-out tool at www.aboutads.info
Disabling certain cookies may affect website functionality and user experience.
9. MARKETING COMMUNICATIONS
Users may subscribe to newsletters, updates, or promotional communications from The Drapery Spa. Marketing subscribers may opt out at any time using unsubscribe links provided in communications or by contacting us directly.
Operational communications related to scheduled services, invoices, Service Agreements, claims, operational coordination, and legal notices cannot be opted out of while an active business or service relationship exists.
10. INFORMATION SHARING
We may share information with trusted service providers supporting our operations, including:
- Stripe for payment processing
- Zoho CRM for customer relationship management and account coordination
- Scheduling and operational management systems
- Website hosting providers
- Analytics providers
- Email marketing platforms
- Legal and accounting professionals
Service providers are engaged solely to support our operations and are not authorized to use information for independent purposes. We do not sell personal or business information.
11. DATA RETENTION
Information is retained only as long as reasonably necessary for operational, legal, accounting, security, and business purposes. Retention practices include:
- Client and commercial records retained for a minimum of five (5) years following the last service date
- Newsletter records retained until the subscriber unsubscribes
- Employment applications retained for a reasonable period following the close of the hiring process
- Inactive CRM records periodically reviewed and removed when no longer operationally necessary
12. DATA SECURITY
The Drapery Spa implements reasonable administrative, technical, and operational safeguards designed to protect information against unauthorized access, disclosure, or misuse. However, no digital system, cloud platform, transmission method, or storage environment can be guaranteed completely secure. Users are responsible for safeguarding their own devices, credentials, and communication channels.
13. CHILDREN’S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover that personal information has been collected from a child under 13, it will be deleted promptly.
14. PRIVACY RIGHTS
Depending on applicable law and location, individuals may have the right to:
- Request access to personal or business information we hold about you
- Request correction of inaccurate information
- Request deletion of eligible information, subject to legal and contractual retention obligations
- Opt out of certain advertising-related data sharing
- Request information regarding how stored records are used
We will not discriminate against you for exercising any applicable privacy rights.
To submit a privacy request, email legal@thedraperyspa.com with the subject line “Privacy Request.” Identity or authority verification may be required before processing requests.
15. CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.
California residents may submit requests to legal@thedraperyspa.com with the subject line “Privacy Request – California.” We will not discriminate against California residents for exercising their CCPA rights.
16. DATA TRANSFERS
Personal and business information may be processed and stored within the United States. By using our website or entering a service relationship with The Drapery Spa, you consent to such processing within the United States.
17. POLICY UPDATES
The Drapery Spa may update this Privacy Policy periodically to reflect operational, legal, technological, or business changes. Updated versions will be posted on our website at www.thedraperyspa.com with a revised effective date. Continued use of our services following an update constitutes acceptance of the revised Policy.
18. CONTACT INFORMATION
Privacy-related questions, requests, or concerns may be directed to:
The Drapery Spa
5900 Balcones Drive, STE 100
Austin, Texas 78731
Email: legal@thedraperyspa.com
Phone: 972-809-9816
Website: www.thedraperyspa.com
The Drapery Spa | KAKA Energy LLC DBA The Drapery Spa | Privacy Policy Version 2026.PP.V4 | Effective May 14, 2026
This Privacy Policy supersedes all prior versions.